Common user issues in Moodle

This book resource will highlight some of the common issues Moodle users may encounter. There are specific instructions on how to resolve these known issues.

Moodle won't let me log in. What could be the problem?

  • Check your browser. Firefox is the best browser to use when viewing Moodle. You will want to make sure that you have enabled Java-script, Pop-ups, and Cookies.
  • If that doesn't work, check your password.
  • You can change your password by going to the MNU Portal and clicking on the Account Management link:

Account Management Link

  • Click on the Forgot Password link and follow the prompts.

Forgot password

In the event that does not reset your password, please contact the Service Desk during normal business hours at 913-971-3333. Or you may submit a helpdesk ticket at and someone will assist you as soon as possible.