Common user issues in Moodle

This book resource will highlight some of the common issues Moodle users may encounter. There are specific instructions on how to resolve these known issues.

I can't access a course in Moodle. Getting a "Time Zone" error message.

Occasionally, some people have difficulty opening a course. They are receiving the following error message:

Time Zone Error Message

If you receive this error message, look at the description in the yellow and red at the top. You will note that it says "DateTimeZone". This is an issue some people may experience when Moodle is updated. If this occurs, the problem is that your time zone is not set correctly. Yes, it is important to set the correct time zone for where you live.

There is a simple solution:

Correcting Time Zone error

Selecting the proper timezone will not only allow you to access your courses properly, it will adjust your submission settings accordingly. For example, if you have an assignment due at midnight Central time, the submission status will tell you it is due at 10:00 p.m. for people who live on the West Coast.

This should not be a major issue, but it would be a good idea to double check it whenever a Moodle upgrade occurs. If you continue to have issues, please submit a helpdesk ticket ( Please be as detailed as possible.