Common user issues in Moodle

This book resource will highlight some of the common issues Moodle users may encounter. There are specific instructions on how to resolve these known issues.

Error message - browser is blocking 3rd party cookies

If you are attempting to watch videos in a course, you may receive the following popup error message:

It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.

This error message may occur if you are attempting to watch videos that have been created through our Kaltura media system. The reason you are getting this message is because you have your internet browser set to block all "cookies". Cookies are small pieces of data that are stored on your computer. It is often necessary to enable cookies on your browser in order to view the content.

The following document details how to enable cookies on several popular browsers (Safari, Chrome, Firefox): Enabling 3rd party cookies in browsers

If you are still using Internet Explorer 11, instructions can be found using this document: Enable or disable cookies in IE 11.

Windows 10 users may find this document helpful when using the new Microsoft Edge browser: How to Enable or disable cookies on Edge browser.

If you continue to have issues, please submit a helpdesk ticket ( Please be as detailed as possible.