New User Orientation

Resources for Help

MNU has established a special help desk for this Learning Management System. It is available to all students and faculty 24 hours a day, 7 days a week, through a toll-free phone number and through live chat assistance. On every Moodle page you should be able to see a block in the margin with connection information to this valuable live help resource. You can find it in the upper right corner of the LMS Home page. Actually, you can probably see it right now in the right margin of this page.

Quick links

In the menu at the top of this LMS page, you can find links to "Online Classroom Resources," "MNU Resources," and "FAQs" (frequently asked questions).

Tutoring

MNU offers free, live tutoring that is available for extended hours throughout the day. The service is called Smarthinking, and you will find a link to it in the top-band menu of the LMS (Moodle interface). Just look for the link for "Online Classroom Resources," then under that click the link, "Smarthinking: Live, online tutoring for all MNU students." Please be assured that this service is not only for students with particular challenges in some areas, but that often the extra help can make the difference between a "B" and an "A" grade in a course.

Technical Assistance

For technical assistance other than Moodle, MNU has a technology service desk. Users needing assistance with user accounts, email, the University portal, etc. are encouraged to use the online service request system at servicedesk.mnu.edu. There you can fill out a form describing your issue (please be sure to use only your MNU email address for signing in to the form), and a technical representative will respond soon. For especially urgent requests, you may call the service desk during business hours at 913-971-3333.

Please view the following video discussing the online resources available to instructors and students.

Note: There is a Full Screen button in the lower right corner of the video player, if you'd like to enlarge the video for easier viewing.